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Upcoming Programs

March 6, 2015

Learn How to Provide Great Customer Service at the North Shore Business Forum’s Meeting

Erin Calvo-Bacci

Erin Calvo-Bacci

The North Shore Business Forum meets on Friday, March 6, 2015 at Acapulcos, 900 Cummings Center, Beverly, MA. Registration begins at 7:15 AM, the meeting runs from 7:30 to 8:30. Admission is $10 at the door, and includes a buffet breakfast. Because great customer service is how you attract and keep the revenue stream flowing in your business, speaker Erin Calvo-Bacci, owner of ECB Consulting, Bacci Chocolate Design and the Chocolate Truffle, will share the importance of understanding excellent customer service and knowing who “your boss” is now.

About the Speaker: Erin Calvo-Bacci is the owner of ECB Consulting, Bacci Chocolate Design and The Chocolate Truffle, based in Reading, MA. Erin previously worked in retail management, business development and marketing communications, consulting for political campaigns, non-profit organizations and a talent acquisition consulting firm. She creates and teaches seminars at local Adult Community Education Centers and is currently working on programs with local communities to prepare youth to be successful at work. Erin is on the board of directors of the Lynn Area Chamber of Commerce, serves on the Legislative Committee of the board of the Retail Association of Massachusetts, and serves on the National Retail Federation Small Business Steering Committee. She has served on the “Buy Local” task force of the Reading-North Reading Chamber of Commerce, and serves as an elected Town Meeting member in Reading and as an appointed member of the Zoning Advisory Committee. Contact Erin at erin@thechocolatetruffle.com or visit www.cbstuffer.com and www.thechocolatetruffle.com

The North Shore Business Forum

The North Shore Business Forum, Inc (NSBF) is a group of small business owners from Boston’s North Shore who meet for informal lectures given by business leaders on a wide variety of topics. Members are also invited to give their 30-second “elevator pitch.” All business owners are welcome: future, past, profitable, experienced or beginning. The NSBF meets the 1st and 3rd Friday of the month from 7:30 to 8:30 a.m. (registration starts at 7:15) at Acapulco’s, 900 Cummings Center, Beverly, MA. The $10 meeting fee includes networking, a featured presentation, and breakfast buffet.

No pre-registration required, but your RSVP on our Meetup page is appreciated.

The “Meeting After the Meeting” Returns!

The North Shore Business Forum is re-instituting the concept of having members share their expertise with other members on an informal basis, in brief, no-cost sessions after its Friday morning networking meetings.

If you are an NSBF member with an interest in offering your own “Meeting After the Meeting” session in the future, please see NSBF President Brett Kirkpatrick at one of our meetings, or email him at events@nsbforum.org .

**  WEATHER-RELATED CANCELLATIONS  **
If the Beverly, MA public school system announces a “no school” snow day on one of our scheduled Fridays, then the NSBF meeting for that day will be cancelled. Check the NSBF Facebook page for updates as well. (See our “About NSBF” page for more information.)